Introduction

These are the terms and conditions applicable to members of Burnby Hall Gardens & Museum (“Terms”). In these Terms, “you/r” refers to the Member of Stewarts Burnby Hall Gardens & Museum (or applicant for such status), and “we” and “us” refers to Stewarts Burnby Hall Gardens & Museum Trust (“BHG”).

Benefits of Being a Member

1. Membership Benefits
   As a member, you are entitled, upon presentation of a valid membership card, to free entry to Burnby Hall Gardens & Museum during normal opening hours, subject to the usual conditions of entry and the exceptions listed in paragraph 4.
2. Additional Membership Benefits
   Additional membership benefits, such as any reciprocal arrangements we have with local gardens, are referred to on the benefits slip you will receive upon purchase or renewal. Entry to other sites is not guaranteed and is subject to availability and external arrangements beyond our control.
3. Changes to Benefits
   With the exception of entitlement to free entry to BHG in accordance with paragraph 1.1, we reserve the right to change benefits without prior notice for any reason.

Events / Exceptions

1. Ticketed Events
   Being a member does not entitle you to free entry at ticketed events, nor does it guarantee the availability of tickets to any such events, but it may grant a discount for selected events.
2. Variations in Opening Times
   Opening times may vary when a public or private event is held at BHG. It is advisable to contact the property before travelling.

Term

1. Membership Duration
   Membership is valid for twelve consecutive months from the point of purchase. If you cancel or are unable to use your membership at any stage during this time, refunds or extensions will not be offered in any circumstances, and any outstanding or account balance will be payable in full.

Refund Policy

1. Right to Refund
   Where you apply for BHG Membership, either online or in person, you have a legal right to change your mind within 14 days of the date of application and receive a refund of membership fees paid. If you have visited the BHG site within that period, you shall be liable to pay the applicable entry fees for such visit(s).
2. Exclusions to Refunds
   No refunds will be given for memberships bought at BHG, via third parties, or for any redeemed Gift of Memberships. To request a refund, please notify the Visitor Centre Team by telephone, letter, or email within 14 days of receiving your membership. No refunds will be issued after this time.

Membership Application Process

1. Processing Time
   Memberships (new and renewals) may take up to 28 days from receipt to process, and membership materials will usually be left for collection in the Visitor Centre.
2. Postal Requests
   If you have specifically requested that membership materials be posted out to you, please contact the Visitor Centre Team if you have not received them within 42 days of your application. We will not be able to grant a refund or extension if you fail to inform us of non-receipt after this time.

Membership Cards

1. Non-Transferability
   Memberships, membership cards, and any associated benefits are non-transferable and can only be used by the named member(s). Proof of identity may be requested on presentation of your membership card at BHG properties.
2. Entry Without Card
   Members who are unable to show a valid membership card or ID corresponding with an active membership on entry may be required to pay non-refundable entrance fees before they are admitted.
3. Lost or Stolen Cards
   Lost or stolen membership cards will be replaced free of charge in the first instance. In all cases, the minimum time taken for replacement cards to be created is 5 working days.

Membership Types

1. Single Adult Membership
   Entitles individuals aged 16-59 to BHG membership privileges.
2. Double Adult Membership
   Extends membership privileges to two adults aged 16-59.
3. Single Senior Membership
   Conveys membership benefits to individuals aged 60 and above.
4. Double Senior Membership
   Affords membership benefits to two individuals aged 60 and above.
5. Single Family Membership
   Grants access to one adult and up to three children aged 5-15. Children must be accompanied by an adult at all times.
6. Family Membership
   Allows admission for two adults and up to three children aged 5-15. Children require adult supervision at all times.
7. Child Membership
   Encompasses individuals aged 5-15. Entry is contingent upon adult accompaniment.
8. Lifetime Membership
   This is conferred by the Stewarts Trust for service to the Gardens and carries perpetual validity, subject to visitor terms and conditions, in compliance with governing laws.
9. Essential Companion Membership
   Accorded to individuals accompanying members with disabilities or requiring additional assistance. Not valid for solitary admission. Please note: Essential Companion Memberships do not include any additional benefits, such as reciprocal visits or discounts on their own, beyond the basic access to Burnby Hall Gardens & Museum.
10. Complimentary Membership
    Conferred as an esteemed gesture, its validity spans one year.
11. Volunteer Membership
    Extended to volunteers following six months of service, exclusive to the recipient volunteer, and does not admit family or friends.
12. Group Membership
    Offered to corporate groups and entities for access, subject to invoicing where applicable. Please note: Group Memberships do not include any additional benefits, such as reciprocal visits or discounts, beyond the basic access to Burnby Hall Gardens & Museum.

Changes in Membership Category**

1. Annual Membership Changes
   As an annual payer, if you wish to make changes to your membership category during the course of your current subscription, for instance from joint to single membership, please visit us in person. This will be reflected in your next renewal, and no refunds will be issued.
2. Changes to Member Names
   You may request to change the name of the other person on your membership by completing a change request form. If you wish to add a member, to change from a single to joint membership, we will ask you to pay the difference and issue the new cards.

Membership Renewals**

1. Renewal Process
   We may contact you approximately one month before your membership is due for renewal, detailing the expiry date of your current membership and any further actions you may need to take in order to continue your subscription.
2. Member Responsibility
   A renewal contact is not guaranteed, and it is the responsibility of the member to renew at the point of the membership’s expiry date. We cannot guarantee that we will make contact for a renewal.

Promotions

1. Offer Restrictions
   Offers and discounts cannot be used in conjunction with any other promotions.

Further Conditions

1. Revocation of Membership
   We reserve the right to refuse entry and/or membership and/or to revoke membership without refund if the member behaves in a threatening or abusive manner towards any person at the BHG property, damages or threatens to damage any of the collections or property of BHG, or acts in a manner which could bring BHG into disrepute. Your behaviour at BHG is bound by the Visitor Terms and Conditions.
2. Revocation Without Compensation
   We reserve the right to revoke your membership at any time, without financial compensation, if you commit any breach of these Terms or any terms set out in our Visitor Terms and Conditions or on this website.
3. Changes to Terms
   We reserve the right to change these Terms at any time without prior warning.
4. Governing Law
   The validity, construction, and performance of these Terms shall be governed by English law. We and you hereby submit to the exclusive jurisdiction of the English courts.

Contact Information

Burnby Hall Gardens and Museum
33 The Balk, Pocklington, YO42 2QF
Telephone: 01759 307125
Email: info@burnbyhallgardens.com

Not applicable to Life members.

† Stewarts Burnby Hall Gardens and Museum Trust is a charitable incorporated organisation registered in England. Charity Number: 1155844